Refund & Cancellation Policy

Last updated: 9 October 2026

Digital product purchases

The Sales Objection Playbook is a digital PDF delivered instantly. Because digital files cannot be "returned", all sales are final and refunds are not available once the file has been delivered or downloaded, except in the cases below. Your statutory consumer rights remain unaffected.

Non-delivery — full refund

If your payment succeeded but you did not receive the file, first check your email inbox, spam folder and WhatsApp. Then contact us through the Contact Us page with your payment reference and the email or phone number used for the order. We will verify the payment and either deliver the file or issue a full refund for confirmed non-delivery.

Duplicate or incorrect payment

If you were charged twice for the same order, or charged an incorrect amount, contact us with both payment references. Verified duplicate or excess charges are refunded in full.

Damaged or unreadable file

If the file is corrupted or will not open, contact us and we will provide a working replacement copy at no charge.

Cancellation

Because delivery is digital and immediate, orders cannot be cancelled once payment is completed. If you paid by mistake, contact us immediately with your order reference.

Refund processing

Approved refunds are processed to the original payment method through the payment gateway. Please allow 5–7 business days for the amount to reflect, depending on your bank or payment provider.

How to request

Contact us through the Contact Us page with your order reference, purchase email or phone number, and a short description of the issue. Never share card details, passwords or OTPs — they are never needed for a refund.